Data & Privacy
qktk Privacy Policy — How We Handle Your Personal Data
qktk is committed to protecting your privacy. This policy explains exactly what personal data we collect when you use the platform, why we collect it, how we use it, and what controls you have over it.
1. Introduction
This Privacy Policy applies to all users of the qktk platform, including the website at qktk.org and all associated services. The terms "qktk", "we", "us", and "our" refer to the operator of the qktk platform. "You" and "your" refer to any individual who accesses or uses the qktk platform. By registering an account or continuing to use the qktk platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein.
qktk operates as an online cricket betting and casino platform serving users in Bangladesh. Given the nature of the services provided — which involve financial transactions, identity verification, and real-money gaming — it is necessary for qktk to collect and process certain categories of personal data in order to operate the platform, comply with applicable regulations, and protect both the platform and its users from fraud and financial crime.
Types of Data We Collect
Identity Data
Full name, date of birth, nationality, and government-issued ID details provided during registration or KYC.
Financial Data
Deposit and withdrawal history, payment method details (bKash, Nagad, Rocket, Upay, Visa, Mastercard), and transaction records.
Device Data
Device type, operating system, browser type, IP address, and mobile network information collected automatically on each session.
Location Data
Approximate geographic location derived from IP address, used for geo-restriction compliance and fraud detection.
Betting Activity
Cricket betting markets wagered on, casino games played, bet amounts, session times, and responsible gaming tool usage.
Security Data
Login timestamps, failed login attempts, password change history, and session tokens used for account security monitoring.
2. Information We Collect
qktk collects personal data through two primary channels: information you provide directly, and information collected automatically through your use of the platform. The categories below describe both in detail.
When you register an account on qktk, you provide us with your name, date of birth, contact details (email address and/or phone number), and your preferred payment method information. During identity verification (KYC), you additionally provide a copy of a government-issued identity document — such as a National Identity Card, passport, or birth certificate — and in some cases a proof of address document. This information is required to confirm your identity, verify your age (you must be 21 or older), and comply with applicable anti-money laundering requirements.
Automatically Collected Data
Each time you access qktk, our systems automatically log technical information including your IP address, the type and version of device and browser you are using, your mobile network operator (where applicable), pages visited within the platform, time spent on each section, and actions taken (such as bets placed, games launched, and deposit or withdrawal requests initiated). This data is used for platform performance monitoring, security, fraud detection, and responsible gaming analysis.
Communications Data
When you contact qktk support — whether by email, live chat, or any other channel — we retain a record of that communication, including the content of your messages and any attachments or files you send. This record is retained for quality assurance, dispute resolution, and regulatory compliance purposes. Support communications are not used for marketing unless you have separately opted in to receive marketing communications from qktk.
Responsible Gaming Data
Where you use qktk's responsible gaming tools — including setting deposit limits, loss limits, session time reminders, cooling-off periods, or self-exclusion — we retain a record of these preferences and their activation dates. This data is used to enforce the limits you set, to monitor your account for signs of problem gambling behaviour, and to comply with responsible gaming obligations. This data is treated with a higher level of sensitivity than standard account data.
3. How We Use Your Information
qktk uses the personal data we collect for the following purposes:
- To create, verify, and manage your qktk account, including age and identity verification.
- To process deposits and withdrawals through bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to record all financial transactions for accounting and regulatory purposes.
- To deliver cricket betting markets, live casino games, slots, crash games, and fish games, and to record betting and gaming activity for settlement, dispute resolution, and responsible gaming purposes.
- To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, and other prohibited conduct as described in the qktk Terms & Conditions.
- To enforce responsible gaming policies, including monitoring account activity for signs of problem gambling and applying limits or exclusions you have requested.
- To send you account-related communications, including transaction confirmations, security alerts, and support responses. Marketing communications are sent only where you have opted in.
qktk does not use your personal data to make automated decisions that produce legal or similarly significant effects on you without human review. Fraud detection and responsible gaming monitoring systems may flag accounts for review, but all consequential actions — such as account suspension or closure — involve human assessment before being applied.
4. Legal Basis for Processing
qktk processes your personal data under the following legal bases, depending on the purpose for which it is processed:
Contractual Necessity
Processing your registration data, verifying your identity, processing deposits and withdrawals, settling bets, and maintaining account records are all necessary to perform the contract between you and qktk. Without this processing, we cannot provide you with access to the platform's services.
Legal Obligation
Certain processing activities — including identity verification, transaction monitoring, and the retention of financial records — are required by applicable law, including anti-money laundering legislation and age verification obligations. qktk processes this data because it is legally obligated to do so, independent of your consent.
Legitimate Interests
qktk processes certain data — including device data, session logs, and platform usage patterns — on the basis of its legitimate interest in maintaining platform security, detecting and preventing fraud, and improving the quality and reliability of its services. Where qktk relies on legitimate interests, it has assessed that those interests are not overridden by your rights and freedoms as a data subject.
Consent
Where qktk processes your data for purposes not covered by the above bases — such as sending marketing communications about promotions, BPL season offers, or new game releases — we do so only with your explicit consent. You may withdraw your consent to marketing communications at any time by contacting qktk support or using the unsubscribe option in any marketing message.
5. Sharing Your Information
qktk does not sell your personal data to third parties. We share your data only in the following limited circumstances, and only to the extent necessary for the stated purpose:
Payment processors: We share the minimum necessary financial data with bKash, Nagad, Rocket, Upay, Visa, and Mastercard to process deposit and withdrawal transactions. Game providers: Certain gameplay data is shared with game providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) to the extent required to deliver their games on the qktk platform. Technology and security partners: We use third-party services for platform hosting, fraud detection, and customer support management. These partners process data only as instructed by qktk and are contractually prohibited from using it for their own purposes. Regulatory and law enforcement authorities: We disclose data to competent authorities where required to do so by applicable law, court order, or regulatory direction.
6. Payment Data and Financial Information
qktk takes the security of financial data seriously. When you make a deposit via bKash or Nagad, the transaction is initiated through those providers' own secure apps and confirmed via your mobile banking PIN. qktk does not store your bKash or Nagad PIN or any equivalent mobile banking authentication credentials. For card payments via Visa and Mastercard, card data is processed by our payment gateway partner and is not stored on qktk servers beyond what is necessary for the transaction record.
All financial transaction records — including deposit confirmations, withdrawal requests, and bet settlement records — are retained for a minimum of five years from the date of the transaction. This retention period is required for accounting, regulatory compliance, and dispute resolution purposes. After the applicable retention period expires, financial records are securely deleted or anonymised in accordance with our data retention policy.
7. Cookies and Tracking Technologies
qktk uses cookies and similar tracking technologies to operate the platform, maintain session state, detect fraud, and analyse how the platform is used. A cookie is a small text file placed on your device by the qktk platform when you access it. Cookies are not used to track your activity on third-party websites unrelated to qktk.
Most mobile browsers and browser-based apps allow you to control or disable cookies through their settings. However, disabling certain cookies may prevent some features of the qktk platform from functioning correctly, including the login session management and the bet-placement workflow. qktk recommends keeping essential cookies enabled for the best platform experience.
Essential Cookies
These cookies are strictly necessary for the platform to function. They manage your login session, store your language and display preferences, and maintain the integrity of your active betting session. These cookies cannot be disabled without preventing you from using the platform.
Analytical Cookies
These cookies collect aggregated, anonymised data about how users interact with the qktk platform — for example, which pages are visited most frequently and where users encounter errors. This data helps qktk improve the platform experience. Analytical cookies do not identify you personally and the data collected is not linked to your account.
8. Data Retention
qktk retains your personal data for as long as your account remains active and for a defined period after account closure, as required by applicable law and our internal data governance policy. The following general retention periods apply: account registration and identity data are retained for a minimum of five years from the date of account closure; financial transaction records are retained for a minimum of five years from the date of each transaction; betting and gaming activity records are retained for a minimum of three years from the date of each session; responsible gaming records (including self-exclusion history) are retained for a minimum of seven years to support any future re-registration review.
When the applicable retention period expires, qktk securely deletes or anonymises your personal data so that it can no longer be linked to you as an individual. Where anonymisation rather than deletion is used, the anonymised data may be retained indefinitely for statistical and analytical purposes but cannot be used to identify you.
9. Your Rights Over Your Personal Data
As a user of the qktk platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact qktk support using the email address shown in the footer of this page. qktk will respond to all data rights requests within a reasonable timeframe and in any event within 30 days of receipt, unless the complexity or volume of requests justifies an extension, in which case you will be notified.
- Right of access: You may request a copy of the personal data qktk holds about you.
- Right to rectification: You may request that inaccurate or incomplete personal data held by qktk be corrected or completed.
- Right to erasure: You may request deletion of your personal data where qktk no longer has a legal basis or legitimate purpose to retain it. Note that certain data must be retained by law and cannot be erased on request.
- Right to restrict processing: You may request that qktk restrict the processing of your personal data in certain circumstances, for example while the accuracy of data is being contested.
- Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
qktk may need to verify your identity before acting on a data rights request to ensure that personal data is not disclosed to an unauthorised person. Where a request cannot be fulfilled — for example because the data must be retained by law or because fulfilling it would adversely affect the rights of a third party — qktk will explain the reason in its response.
10. Security Measures
qktk implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include SSL/TLS encryption on all data transmitted between your device and the qktk platform, encrypted storage of sensitive personal data, role-based access controls limiting internal staff access to personal data on a need-to-know basis, and regular security monitoring and vulnerability assessment.
Despite these measures, no internet-based platform can guarantee absolute security against all possible threats. In the event of a data security incident that is likely to result in a risk to your rights and freedoms, qktk will take prompt action to contain the incident, assess the risk, and notify affected users in accordance with applicable requirements.
11. Children's Privacy
The qktk platform is strictly intended for adults aged 21 and above. qktk does not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not use the qktk platform or provide any personal data to qktk. If qktk becomes aware that personal data has been collected from a person under the age of 21 without appropriate parental or guardian consent, it will take steps to delete that data and close the associated account as promptly as possible.
Parents and guardians who believe that a minor in their care has registered on qktk or provided personal data to the platform are encouraged to contact qktk support immediately. qktk takes reports of underage access seriously and will act promptly to investigate and, where confirmed, to remove the relevant data and close the account.
12. Changes to This Privacy Policy
qktk reserves the right to update or amend this Privacy Policy at any time. The revised policy will be published on this page with an updated effective date. Where changes are material — for example, where we introduce a new category of data processing or a new third-party sharing arrangement — qktk will endeavour to notify registered users in advance via their registered contact details. For minor or administrative changes, updating the effective date on this page will be sufficient notice.
Your continued use of the qktk platform after this Privacy Policy has been updated constitutes your acceptance of the revised policy as of its stated effective date. If you do not agree with any amendment to this Privacy Policy, you must stop using the qktk platform and may request account closure by contacting qktk support.
13. Contact Us
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how qktk handles your personal data, please contact qktk support using the email address displayed in the footer of this page. qktk is committed to addressing all privacy-related inquiries fairly, promptly, and in accordance with applicable data protection standards.
qktk will acknowledge all data rights and privacy inquiries within 5 business days and provide a substantive response within 30 days. Where a request is complex or where qktk receives a high volume of requests at the same time, this period may be extended by a further 30 days, in which case qktk will notify you of the extension and the reason for it within the initial 30-day period.
Have Questions About Your Privacy?
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